Warranty Policy

All Covisn glasses are warranted against manufacturing defects for one year from the date of purchase. Covisn warranty coverage is non-transferable and only applies to the original customer or gift recipient.

The warranty does not cover:

1.Loss of eyewear

2.Damage resulting from normal wear and tear

3.Accidents; or intentional alterations. Accidental damage include but are not limited to damage resulting from drops, impact, corrosive chemicals, exposure to extreme temperatures, or heavy pressure.

Covisn has the sole discretion to decide what constitutes a manufacturer’s defect and what constitutes normal wear and tear, accidents, or intentional alterations.

If a warranty claim is made on a product that is no longer available, Covisn reserves the right to send a replacement product of similar fit and style.

To make a warranty claim, you will need a valid proof of purchase and to return the damaged glasses to us for inspection. If you would like to make a warranty claim for your Covisn glasses purchased within the last one years, please contact our Customer Support Department. We typically process our warranty claims within one week of receiving the returned glasses.

EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS SET FORTH ABOVE, COVISN MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.

If you have any questions about our warranty policy, please contact customer support by calling (00852) 5597-9385, by emailing support@covisn.com.

HK IDEAMY LIMITED

Attention: Warranty Policy

Room a1-13,floor 3
yee lim industrial center
2-28 kwai lok street
kai chung Hong Kong

Last modified and effective date: May 12, 2021

Warranty Policy

Login